Returns & Exchanges
We want you to have the best satisfactory experience with Osmari.
If you are not satisfied with your product for any reason, you may exchange or return for store credit or money refund all or part of your order within 14 days of receiving it. We only require that the item has not been used or worn, and it is returned in its original packaging, condition, unworn, unwashed, all tags and labels attached.
All returned items are carefully inspected and if they are not in the same condition as when they were purchased you will not be eligible for an exchange or refund and the item will be returned to you. Items with tags removed will not be approved for credit or exchange.
THERE ARE NO RETURNS ON WORN SWIMWEAR.
Worn swimwear is not eligible for return or exchange due to health regulations. Items that are soiled, worn, damaged or laundered will not be accepted.
SALE & CLEARANCE ITEMS:
THERE ARE NO RETURNS ON SALE ITEMS OR ITEMS SOLD AT DISCOUNTED PRICE. Sale items, and items sold at a discount are FINAL and are not eligible for returns with refund. They can only be accepted for exchanges or for returns with store credit.
THERE ARE NO EXCHANGES OR RETURNS OF ANY KIND ON CLEARANCE ITEMS. All clearance item sales are final.
If you receive a damaged or defective item, please notify us within 10 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item.
In order to return or exchange any item(s), you must obtain a Return Authorization Number (RAN) by contacting firstname.lastname@example.org (Ref: RAN Request).
Please indicate in your email if this will be a return for store credit (issued as a discount code applicable towards any order), a return for money refund, or an exchange; and if it is an exchange let us know what product you want to change for. We will provide details on where to ship the return.
You are responsible for the shipping and handling of the returned or exchanged item, except when Osmari could have sent an incorrect size, an incorrect or damaged item. We cannot be held responsible for parcels that are lost in transit when being returned – they are the sole responsibility of the customer.
Once you have returned the item to us and it has been approved, we will re-ship the requested replacement item with no additional charges for the new shipping fees.
Original and return shipping fees are non-refundable. All returns or exchanges must be mailed back using a prepaid envelope and require a tracking identification number of some form such as, FedEx, UPS or insured parcel postage. Customers outside of the US will be responsible for any extra cost for exchanges as well as any fees, duties, and/or taxes related to your order.
Osmari reserves the right to refuse any return or exchange that does not meet the above requirements. Still we will always go the extra mile and try to accommodate all requests as best as we can to keep our customers happy and deliver the best experience possible.